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Press

Welcome to Institute of Service Excellence's Media Centre. Keep up to date with our latest announcements, browse and download media resources, and get in touch with us for content partnership opportunities.

Press

SMRT Trains records S$86 million loss due to higher maintenance costs and lower ridership - and it's not just profits that have dipped

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NEED FOR RETAIL TO IMPROVE RETURN AND EXCHANGE POLICIES

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WANT BUYERS TO RETURN? LET THEM RETURN GOODS: POLL

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Intense Competition Breeds Continuous Innovation, Customer Satisfaction for Mobile Service Providers Reaches Highest in 11 Years

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CUSTOMER SATISFACTION INDEX MAINTAINS FOR RETAIL AND INFO-COMMUNICATIONS SECTORS

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RETURNS AND EXCHANGE POLICIES AFFECTED CUSTOMER SATISFACTION INDEX

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STUDY: CUSTOMER SATISFACTION INDEX IMPROVED SLIGHTLY FOR RETAIL AND INFO-COMMUNICATIONS SECTORS

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STORES CAN IMPROVE RETURN AND EXCHANGE POLICIES, CUSTOMER SATISFACTION INDEX FINDS

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Water Pressure: F&B Outlets Face Pushback From Customers as More Charge for Drinking Water

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EFFECTS OF DIGITALISATION ON THE CUSTOMER JOURNEY

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The Omnichannel Customer

In a commentary, SMU Institute of Service Excellence’s Head of Research and Consulting Chen Yongchang discussed how technology has changed the retail landscape as well as customer expectations. Mr Chen also talked about how retailers can serve the omni-channel customer in this new business environment by leveraging on technology.

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RISING EXPECTATIONS: PLEASING THE OMNI-CHANNEL CUSTOMER

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THE COMPANY'S SAVING GRACE

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PURPOSE OVER PAYCHEQUE

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CUSTOMER SATISFACTION IN 2017 HIT NEW HIGH AT 72.9 POINTS

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2017 CSISG Q3 RESULTS PRESS COVERAGE

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10 YEARS OF CHAMPIONING SERVICE EXCELLENCE

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2017 CSISG Q2 RESULTS PRESS COVERAGE

SMU's Institute of Service Excellence announced the results of the second quarter's Customer Satisfaction Index of Singapore for the air transport and land transport sectors.

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DEPARTMENT STORES OFFERING ONLINE SERVICES SEE HAPPIER CUSTOMERS

A special feature produced by the ISE at SMU highlighted that according to the Customer Satisfaction Index 2017 Q1 survey, omni-channel customers tend to spend more and register higher levels of satisfaction and loyalty for the retail sectors.