The MRT system scored 64.8 points on a scale of zero to 100, a fall of 1.6 points from the same period last year.
The study, which assessed customer satisfaction levels for the land and air transport sectors, was conducted from April to July this year and polled a total of 6,750 people comprising 4,300 locals and 2,450 tourists.
Source:
The Straits Times
The Business Times
The New Paper
TODAY
Link:
https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2017/Se...
http://www.businesstimes.com.sg/transport/customer-satisfaction-up-for-taxis-pub...
http://www.straitstimes.com/singapore/transport/commuter-satisfaction-with-train...
http://www.tnp.sg/news/singapore/commuter-satisfaction-down-mrt-services-taxis-b...
http://www.todayonline.com/singapore/commuters-less-satisfied-mrt-services-compa...