The Customer Satisfaction Index of Singapore (CSISG) has its methodological foundations based on the American Customer Satisfaction Index (ACSI), which had been the standardised measure of customer satisfaction of the US economy since 1994.
The CSISG’s commonality with this well-established methodology and model for determining customer satisfaction also means CSISG-measured companies may reference and benchmark themselves beyond the Singapore economy.
Numerous research groups, quality associations, and universities around the world have implemented ACSI-based models for their industry sectors and economies. This international system of customer satisfaction measurement, based off a common methodology, provides the CSISG comprehensive, cross-national benchmarking capabilities vital to a globalised economy.
Adopted Globally
Countries throughout Europe, Asia, South America, and the Middle East have created customer satisfaction indexes for their own national economies using a computationally-similar, and thus comparable, methodology to derived customer satisfaction. Here are some partner organisations:
