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2017 CSISG Q1 RESULTS PRESS COVERAGE

The Institute of Service Excellence (ISE) at SMU released the 2017 Q1 Customer Satisfaction Index of Singapore (CSISG) results for the Retail and Info-Communications sectors yesterday.

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VIEWS FROM THE TOP

THIS WEEK'S TOPIC: Where does "customer experience" rank among your organisation's priorities? How do you respond to major instances of customer dissatisfaction?

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CUSTOMER SATISFACTION AT ALL-TIME HIGH IN S'PORE

In a significantly positive development for the Singapore economy, customer satisfaction has hit an all-time high in the country.

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Banking on differentiated service

A special feature produced by the Institute of Service Excellence (ISE) at SMU highlighted that the Customer Satisfaction Index 2016 Q4 survey (CSISG), found that within the finance and insurance sector, banks' scores went up by 1.75 points to 72.9 points.

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2016 CSISG Q4 & FULL YEAR RESULTS PRESS COVERAGE

According to the 2016 Customer Satisfaction Index of Singapore (CSISG) released yesterday by the Institute of Service Excellence (ISE) at SMU, customer satisfaction levels hit a score of 71.8 points out of 100, eclipsing the previous high of 71.1 in 2014.

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CUSTOMERS MORE SATISFIED WITH F&B AND TOURISM SECTORS IN Q3

According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s Institute of Service Excellence (ISES), customer satisfaction rose for Singapore's food & beverage (F&B) and tourism sectors in the third quarter of this year, driven by increases in perceived quality and perceived value.

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ADAPTING TO EVOLVING EXPECTATIONS AND EMERGING TRENDS

According to the quarterly series by SMU’s Institute of Service Excellence (ISE), companies in the food and beverage (F&B) and tourism sectors need to adapt to evolving customer needs and expectations as well as to emerging trends in order to stay on top of their game.

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CUSTOMER SATISFACTION UP FOR TOURISM AND F&B SECTORS: REPORT

The tourism and food & beverage (F&B) sectors showed upticks in customer satisfaction in the third quarter of 2016, according to the Customer Satisfaction Index of Singapore (CSISG).

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2016 CSISG Q3 PRESS COVERAGE

According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s Institute of Service Excellence (ISES), people are happier with the quality and value when eating out, but they also have lower expectations.

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F&B, TOURISM SECTORS SATISFY CONSUMER MORE RECENTLY

According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s Institute of Service Excellence (ISE), consumers were more satisfied with the food and beverage (F&B) sector in the third quarter, with the ability of service staff to meet special requests, explain menu items, as well as the order-taking process cited as important in driving satisfaction.

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2016 CSISG Q3 RESULTS TELEVISION AND RADIO COVERAGE

Television and radio coverage

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PRIME TAXI TIE-UP GIVES GRAB BULK OF S'PORE FLEET

Commuters can now use the Grab app to access more than half of Singapore’s taxi fleet, after Prime Taxi became the latest cab operator to partner with Grab on Wednesday (Oct 19).

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HIGHER CUSTOMER SATISFACTION FOR PUBLIC EDUCATION, AIR AND LAND TRANSPORT

Higher customer satisfaction for public education, air and land transport.

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STUDY SHOWS OVERALL IMPROVEMENT IN CUSTOMER SATISFACTION FOR TRANSPORT SECTOR

Study shows there is overall improvement on satisfaction level for transport industry.

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UBER, GRAB APPS SURPASS COMFORTDELGRO'S IN CUSTOMER SATISFACTION

UBER, GRAB apps surpass Comfort Delgro's in customer satisfaction.

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CUSTOMER SATISFACTION UP Q2 FOR AIR AND LAND TRANSPORT SECTORS

Study shows overall improvement in satisfaction level for transport sector.

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MRT RIDERS MORE SATISFIED IN PAST YEAR: SURVEY

SMU's Institute of Service Excellence (ISES) released the 2016 second quarter Customer Satisfaction Index of Singapore (CSISG) results for the Air Transport, Land Transport, Logistics, Public and Private Education sectors.

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Enhancing customer experience in the digital age

The rise of digital trends in customer service means Singapore companies need to rethink their strategies for delivering positive customer experiences.

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PRE-EMPT, PREVENT, BE PROACTIVE

In a special feature on service culture in Singapore produced by the Institute of Service Excellence (ISES) at SMU, ISES Executive Director Neeta Lachmandas highlighted that service competiveness is being leveraged as a differentiator in this difficult economic climate.

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RETAIL, INFOCOMM SEE HAPPIER CUSTOMERS

Consumer satisfaction with Singapore's key retail and infocommunications sectors has risen significantly, according to a new survey by the Institute of Service Excellence at SMU (ISES).