This Centre has completed its operation and is no longer active.

Resources

Videos

How can we equip our talent with relevant skillsets to cope with evolving customers’ needs?

Executive Director, Ms Neeta Lachmandas shares her thoughts on latest the business trends and how our CET programmes have supported participants in their work.

Videos

Improving service quality through innovation

A case study about Suntec Singapore's drive to improve productivity by outsourcing dishwashing duties. The initial success of the project led its CEO Mr Arun Madhok to seek other process innovations that would help improve Suntec’s competitive position.

Videos

2017 ISE Essay Competition

In July 2017, ISE launched its inaugural Undergraduate Essay Competition to commemorate its 10th anniversary. The competition invited undergraduate students from all Singapore-based universities to discuss issues related to technology, culture or talent through an opinion piece. Here’s what some of the finalists had to say.

Videos

Memorable Customer Experiences

A short introduction to some of the founders of small local businesses who share a personal account of a memorable customer experience that defines what service excellence means to them.

Videos

Redesigning service to enhance the customer experience

A case study about how Suntec Singapore shifted its focus to food quality as a differentiating factor in the MICE industry and overhauled all food-related processes.

Videos

SMU A-Z Research Video: Service Excellence

Ms Neeta Lachmandas and Mr Chen Yongchang share how ISE has helped to shape the service landscape in Singapore by benchmarking and measuring customer satisfaction with the Customer Satisfaction Index of Singapore (CSISG), cutting across 8 sectors and 28 sub-sectors of the services industry of Singapore.