2023 Mar 2 - 3 Mar Customer Loyalty: Gaining Insights from Consumer Psychology and Behavioural Science 9 - 10 Mar Design Thinking: Designing A Competitive Customer Experience 16 - 17 Mar Digital Strategy: Building Digital Capabilities to Transform Customer Experiences 22 - 23 Mar Service Management: Strategies for Negotiation and Communication 28 - 29 Mar Business Processes: Service Excellence in Operations Strategy 30 - 31 Mar Design Thinking: Prototyping for Digital Experiences
