SkillsFuture Series Advanced Diploma Certification
Having worked closely with the government and various industries, ISE has designed a developmental journey to meet the learners’ demands. Learners can now build a culture of service excellence through Organizational Alignment by pursuing the Advanced Certificate in Service Leadership & Innovation), and Strategic Mastery by pursuing the Advanced Certificate in Service Strategy & Management.
The completion of both the Advanced Certificate in Service Leadership and Innovation (ACSLI) and Advanced Certificate in Service Strategy and Management (ACSSM) will lead to the award of the Advanced Diploma in Service Excellence.
To achieve:
Advanced Diploma in Service Excellence
You will have to complete the following certifications:
Advanced Certificate In
Service Leadership & Innovation
Advanced Certificate In
Service Strategy And Management
Learners can choose to complete all six (6) modules listed in the specific Advanced Certificate; or five (5) modules from the specific Advanced Certificates with an option to replace one (1) module from the other Advanced Certificate. For both certifications, an assessment will be administered at the end of the 6th module. Learners will need to pass the assessment in order to be awarded the certificate(s).
The timeframe to complete either certificate, and the Advanced Diploma in Service Excellence is three (3) years.
SkillsFuture Series Executive Certificates
Alternatively, you may pursue SMU Executive Certificates by completing any 3 modules or attending 6 days (whichever is higher) listed in each certification.
Below is the listing of modules for SMU Executive Certificates:
SMU Executive Certificate In
Digital Customer Experience Management
-
Digital Transformation (2 Days)
Building The Digital Brand Experience For Your Business -
Digital Strategy (2 Days)
Building Digital Capabilities to Transform Customer Experiences - Digital Outreach (2 Days)
Marketing To The Digital Consumer
SMU Executive Certificate In
Customer Analytics
- Customer Loyalty (2 Days)
Gaining Insights from Consumer Psychology and Behavioural Science -
Data Analytics (2 Days)
Harnessing Data for Quality Service Delivery, Value Enhancement & Outcomes -
Advanced Data Analytics (3 Days)
Making Better Customer Decisions Using Analytics - Machine Learning for Digital Customer Insights (3 Days)
How to Perform Predictive Analytics and Deploy to Interactive Dashboards
SMU Executive Certificate In
Customer Strategy
-
Design Thinking (2 Days)
Designing a Competitive Customer Experience -
Empathy at Work (2 Days)
Building an Empathic Organisational Culture -
Essential Thinking (2 Days)
Adopting A Growth Mindset for Critical Thinking and Problem Solving in the Digital Age -
Applying Smart Tech in a Smart Way (2 Days)
The Right Approach to Digital Transformation -
Service Management (2 Days)
Strategies for Negotiation and Communication -
Strategic Communications (2 Days)
Crisis Management in Service Delivery