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SINGTEL INNOVATING TO MEET CHANGING CUSTOMER NEEDS

Singtel's vice-president of consumer operations Ms Candy Chua was a panellist at a discussion during the release of the Customer Satisfaction Index of Singapore (CSISG) 2016 first-quarter scores.

Press

GOOD SERVICE A KEY BUSINESS DIFFERENTIATOR, SAYS CUSTOMER EXPERIENCE GURU

Chief of Wow! Academy Mr Bentley Williams was a panellist at a discussion during the release of the Customer Satisfaction Index of Singapore 2016 first-quarter scores.

Press

SATISFACTION LEVELS AND REVENUE ARE LINKED: ISE

In a special feature, Institute of Service Excellence at SMU Executive Director Neeta Lachmandas shared her insights on the significance of the Customer Satisfaction Index of Singapore (CSISG) scores as well as the relevant trends pertaining to customer service.

Press

DFS TOPS DEPARTMENT STORE CATEGORY FOR SEVENTH STRAIGHT YEAR

DFS Venture Singapore Pte Ltd has topped the Customer Satisfaction Index of Singapore (CSISG) score in the department store category for the seventh consecutive year.

Press

FINISHED EATING? HERE'S COFFEE IF YOU CLEAR YOUR OWN TRAY

SMU Institute of Service Excellence Executive Director Ms Neeta Lachmandas commented on the measures taken by food centre operators to encourage people to return their trays after using them.

Press

MORE CUSTOMERS SATISFIED WITH TELCOS, BUT GAP WIDENS AMONG 3 PLAYERS

According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISES) at SMU, telcos are seeing higher customer satisfaction levels.

Press

TAIL END OF EXPERIENCE 'KEY TO ONLINE SHOPPERS'

According to the latest CSISG report for the retail and info-communications sectors, overall satisfaction in both sectors rose this year.

Press

SHOPPERS HAVE DIFFERENT EXPECTATIONS OF PHYSICAL, ONLINE STORES: STUDY

ISE released the findings of its three-month study on the Customer Satisfaction Index of Singapore (CSISG) for the retail and info-communications sectors.

Press

SERVICE OF NON-MEDICAL STAFF JUST AS IMPORTANT

The recently released CSISG 2015 full-year results revealed that interactions with administrative staff, followed by allied health professionals, had the greatest impact on customer satisfaction in the Restructured Hospitals sub-sector under the Healthcare sector.

Press

IN A DIGITAL AGE, THE HUMAN TOUCH PREVAILS

The recently released CSISG 2015 full-year results by ISE revealed that the use of Internet banking had increased, from 52 per cent of respondents surveyed in 2014 to 69 per cent in 2015.

Press

INDEX SECTORS COVER 2/3 OF GDP

The Institute of Service Excellence at SMU (ISE) did the CSISG 2015 fourth quarter survey focusing on the finance and insurance and healthcare sectors between October 2015 and January 2016, concluding the measurement for CSISG 2015.

Press

SATISFACTION WITH FINANCE, INSURANCE AND HEALTHCARE LOWER IN 2015

The Institute of Service Excellence at SMU (ISES) has released the 2015 full year results for the Customer Satisfaction Index of Singapore (CSISG). The national score for 2015 stands at 70.2 points (on a 0 to 100 scale).

Press

BANKS MUST EMBRACE NEWER TECHNOLOGY TO RAISE CUSTOMER SATISFACTION: NUMONI CEO

Numoni co-founder and CEO Norma Sit, who was a keynote speaker at the CSISG 2015 results release at SMU, noted that banks must embrace newer forms of technology if they want to raise customer satisfaction with their services.

Press

SATISFACTION WITH HEALTHCARE FALLS 2% IN 2015

According to the latest findings of the CSISG survey released by the Institute of Service Excellence at SMU (ISES), the healthcare sector registered a 1.42 point, or 2 per cent, decline to 69.6 points.

Press

PANEL DISCUSSION OF THE NATIONAL AND FINANCE & INSURANCE AND HEALTHCARE CUSTOMER SATISFACTION RESULTS

The 2015 Q4 Finance & Insurance and Healthcare & Full Year results were announced by the Institute of Service Excellence at SMU (ISES) on Wednesday 30 March 2016.

Press

CUSTOMER SATISFACTION DOWN LAST YEAR: POLL

According to the latest report released by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore (CSISG), customer satisfaction levels fell last year for the first time in four years after peaking in 2014.

Press

SINGAPORE 2015 CUSTOMER SATISFACTION LEVEL DIPS ON LOWER Q4 SCORES

The Institute of Service Excellence at SMU (ISES) Executive Director Neeta Lachmandas commented on the findings of the latest study conducted by ISES on the Customer Satisfaction Index of Singapore (CSISG).

Press

CUSTOMER SATISFACTION DOWN FOR THE FIRST TIME IN FOUR YEARS

The Institute of Service Excellence at SMU (ISES) Assistant Director Chen Yongchang commented on the findings of the latest study conducted by ISES on the Customer Satisfaction Index of Singapore (CSISG).

Press

MAYBANK SINGAPORE BEATS LOCAL BANKS TO TOP CUSTOMER SATISFACTION INDEX

According to the latest survey by the Institute of Service Excellence at SMU (ISES), Maybank Singapore has come out tops in the annual Customer Satisfaction Index of Singapore.

Press

WINNING OVER CUSTOMERS WITH HUMILITY

At a recent event at SMU, where the findings of the CSISG during the third quarter of 2015 were announced, executive chairman of TungLok restaurants Andrew Tjioe spoke about his company’s efforts in boosting service levels.