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The latest Customer Satisfaction Index of Singapore (CSISG) co-developed by the Institute of Service Excellence at SMU (ISES) saw a 0.4 point increase to a score of 70 out of 100 points for the retail sector.

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KEY TO HAPPIER CUSTOMERS: GET THEM TO EXPECT MORE OF YOU

According to the Customer Satisfaction Index of Singapore co-developed by the Institute of Service Excellence at SMU (ISES), the most demanding customers need not be the hardest to please, and they could be the best allies of a business.

Press

SURVEY: CONSUMER SATISFACTION FOR LOCAL RETAIL SECTOR UPPED SLIGHTLY

According to the latest Customer Satisfaction Index of Singapore released by the Institute of Service Excellence at SMU (ISES), customer satisfaction for the retail sector rose by 0.4 points or 0.5 per cent year-on-year to 70 points (on a 0–100 scale).

Press

SINGAPORE CONSUMERS MORE SATISFIED WITH RETAIL, INFOCOMM SECTORS

According to the latest Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence at SMU (ISES), customer satisfaction for the retail and infocomm sectors in Singapore edged up in the first quarter of 2015.

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CUSTOMERS DISGRUNTLED WITH LOCAL TELCOS’ COMPLAINT RESOLUTION METHODS

According to a survey conducted by the Institute of Service Excellence at SMU (ISES), customers are unsatisfied with the way local telcos handle complaints.

Press

CUSTOMER SATISFACTION IN RETAIL AND INFO-COMMUNICATIONS SECTORS INCH UP IN 2015

According to the latest Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence at SMU (ISES), the satisfaction levels of the retail and info-communications sectors have inched up in 2015 from the year before.

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RISE IN CONSUMER SATISFACTION IN RETAIL SECTOR

The latest Customer Satisfaction Index released by the Institute of Service Excellence at SMU (ISES) showed that there are rising consumer satisfaction levels in the retail and info-communications sectors.

Press

SERVICE LEVELS HERE STILL NOT UP TO SCRATCH: EXPERTS

According to the Institute of Service Excellence at SMU (ISES), the Customer Satisfaction Index of Singapore rose from 67.2 points out of 100 in 2010 to 71.1 last year, but saw a slip in satisfaction levels in retail, food and beverage (F&B) and tourism.

Press

PM LEE ON SERVICE STANDARDS: BE A GOOD CUSTOMER AS WELL

At the Singapore Service Excellence Medallion awards held on May 18, it was mentioned that the Institute of Service Excellence at SMU’s Customer Satisfaction Index of Singapore rose from 67.2 points out of 100 in 2010, to 71.1 last year.

Press

CUSTOMER SATISFACTION RISES FOR 4TH STRAIGHT YEAR

The Institute of Service Excellence at SMU’s (ISES) Customer Satisfaction Index of Singapore 2014 saw an improvement in customer satisfaction levels, primarily due to strong ratings from the finance and insurance, and healthcare sectors.

Press

KEEPING AN EYE OUT FOR ‘SILENT’ CUSTOMERS

The Customer Satisfaction Index of Singapore, released by the Institute of Service Excellence at SMU (ISES), also measures the True Non-Complaint Rate, which tracks the proportion of customers who did not complain because they had no reason to.

Press

THE COMPLAINING CUSTOMER – A POTENTIALLY HAPPY ONE

The latest Customer Satisfaction Index of Singapore (CSISG) released by the ISE at SMU showed that while customer satisfaction soared to its highest level, the national complaints rate had risen as well, reaching a high of 71.1 points.

Press

ADOPTING CUSTOMER-CENTRIC TWEAKS TO GET AHEAD

The Customer Satisfaction Index of Singapore, released in early April by the Institute of Service Excellence at SMU, showed that the life insurance sub-sector made the greatest improvement.

Press

HEALTHY COMPETITION BEHIND BANKS' IMPROVED PERFORMANCES

The Customer Satisfaction Index of Singapore (CSISG) released earlier this month by the Institute of Service Excellence at SMU (ISES) revealed that the banking sector attained a record level of customer satisfaction, rising 4.1 per cent to 72.2 points.

Press

DELIVERING THE BEST FOR THE CLIENT

At the Institute of Service Excellence at SMU roundtable held on April 17, four panel members shared their thoughts on the 2014 findings in the Customer Satisfaction Index of Singapore.

Press

USING TECHNOLOGY, TRAINING TO TRANSFORM HEALTHCARE DELIVERY

In its Customer Satisfaction Index of Singapore released earlier this month, ISE at SMU said that the healthcare sector's fourth-quarter 2014 score, lifted by ratings in polyclinics, helped lift Singapore's overall customer satisfaction levels.

Press

SATISFACTION WITH CUSTOMER SERVICE HIGHEST IN 7 YEARS

The Institute of Service Excellence at SMU (ISES) found that customer satisfaction levels in Singapore last year were at their highest since 2007.

Press

CUSTOMER SATISFACTION LEVELS HIT NEW HIGH

The Institute of Service Excellence at SMU (ISES) found that the overall customer satisfaction levels hit a new high in 2014, rising 0.6 per cent to 71.1 points in 2014.

Press

MORE EATERIES CHARGING FOR GLASS OF WATER

On more restaurants putting a price on tap water, Institute of Service Excellence at SMU Director Ms Caroline Lim said that customers here have come to expect complimentary water when they dine.

Press

ATTRACTIONS HERE VIE FOR LOCAL VISITORS

According to the latest Customer Satisfaction Index of Singapore (CSISG) jointly developed by the ISE at SMU and the Workforce Development Authority, local satisfaction for attractions in Singapore on average fell 6.6 per cent last year from the year before.