At the Institute of Service Excellence at SMU roundtable held on April 17, four panel members shared their thoughts on the 2014 findings in the Customer Satisfaction Index of Singapore, where Singapore obtained an overall score of 71.1 points, which is mainly attributable to two measured sectors in the fourth quarter of 2014 – finance and insurance, and healthcare. The panellists were Amy Bonsall, design director of IDEO Singapore, who shared the importance of developing a start-up mind-set and creating an ecosystem for disruptive growth; David Lee, director of the Sim Kee Boon Institute for Financial Economics who spoke on productivity and innovation; Christopher Tan, CEO and co-founder of Providend Ltd, who spoke on the financial advisory sector; and Yeo Wan Ling, CEO and co-founder of Caregiver Asia, who commented that the higher healthcare sector score was due to the new generation of caregivers entering the career.
Link:
https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2015/ap...