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More dining out, but customer satisfaction dips: Survey

ISE Executive Director Neeta Lachmandas noted that while F&B businesses have rebounded strongly following Singapore’s full reopening, they are still in a transition period where they are figuring out how best to allocate resources. However, while takeaways have proven to be a viable revenue stream for F&B establishments as a direct result of the pandemic, factors such as significant manpower challenges continue to plague the industry, noted Ms Neeta.

The Straits Times, pA19 (Dec 3)

The Straits Times Online (Dec 3)

 Related: Survey: Number of dine-in customers increased after relaxation of pandemic measures, Satisfaction with food quality in restaurants drops 

Lianhe Zaobao, p11 (Dec 3)

Zaobao Online (Dec 3)

Survey: Decline in public satisfaction for F&B services

Shinmin Daily News, p6 (Dec 2)

F&B sector reviving, but dip in customer satisfaction  

Tamil Murasu, p3 (Dec 3)

More patrons dining out as F&B sector reopens fully, but customer satisfaction dips

The New Paper Online (Dec 2)

The New Paper Online (Dec 2)

More dining out as F&B sector reopens fully

The Star Online (Dec 4)

The Star Online (Dec 4)

F&B deal platforms drive customer satisfaction, loyalty and spending SMU poll

CNA (Singapore Tonight, 10pm) (Dec 2)

Channel 5 (Channel 5 Tonight, 9pm) (Dec 2)

Channel 8 (Hello Singapore, 6.30pm) (Dec 2)

Channel 8 (News Tonight, 10pm) (Dec 2)

Channel U (News Tonight, 11pm) (Dec 2)

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