Related: Customer satisfaction for banking services has fallen
Drop in bank customer satisfaction
Seniors using online banking services has more than doubled compared year on year
Lianhe Wanbao, p8 (Mar 31)
Bank customer satisfaction in Singapore dipped 1.7% in 2020: SMU study
The Straits Times Online (Mar 31)
The Straits Times Online (Mar 31)
4 in 5 users in S'pore using e-payment services more in 2020 says SMU study
CNA (Singapore Tonight, 10pm) (Mar 31)
Channel 8 (Hello Singapore, 6.30pm) (Mar 31)
4 in 5 users in S'pore using e-payment services more in 2020: SMU study
Vasantham (Tamil Seithi, 8.30pm) (Mar 31)
4 in 5 users in Singapore tapped on e-payment services more often in 2020: SMU study
CNA938 (News, 6pm) (Mar 31)
Bank customer satisfaction in Singapore dipped 1.7% in 2020: SMU study
Capital 95.8FM (News, 6pm) (Mar 31)
Warna 94.2FM (News, 6pm) (Mar 31)
Interview with Chen Yongchang, Head of Research and Consulting at SMU ISE
CNA938 (News, 6pm) (Mar 31)