A commitment to service excellence is the cornerstone to building long-term client relationships. Investing and mastering the key levers allow an organisation to elevate its offering from good to great.
The Institute of Service Excellence (ISE), in conjunction with the SMU Academy is pleased to offer the SMU Advanced Certificate in Service Strategy and Management (ACSSM). The ACSSM is a modular programme that is designed for service-oriented professionals and managers to further amplify the pursuit of service excellence through strategic mastery in data analytics, communications, behavioural science, brand experience and the digital landscape.
Please click on the programmes titles to find out more.
