The Institute of Service Excellence at Singapore Management University released the 2022 third quarter (Q3) Customer Satisfaction Index of Singapore (CSISG) results for the Food & Beverage and Tourism sectors.
In the latest results, the Food & Beverage (F&B) sector scored 71.5 points in Customer Satisfaction (on a 0 to 100 scale). The sector was made up of brands and companies from three distinct sub-sectors: The Fast Food Restaurants sub-sector, which scored 71.9 points, a 2.8% decrease compared to the previous year, the Restaurants sub-sector, which scored 71.6 points, a 1.9% year-on-year decrease, and the Cafes & Coffee Houses sub-sector, which scored 70.6 points, a 1.5% year-on-year increase. The Tourism sector, which surveyed local visitors of Singapore’s tourist attractions, scored 74.1 points, a 1.7% dip, year-on-year.
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