The Institute of Service Excellence (ISE) at Singapore Management University (SMU) released the 2022 Customer Satisfaction Index of Singapore (CSISG) research findings for the Land Transport sector, comprising of the Mass Rapid Transit System (MRT), Public Buses, and Point-to-Point Transport (P2P) sub-sectors on 28 Sep 2022 (Wednesday).
The study, which surveyed commuters between April and July, showed satisfaction with public transport remained steady, despite a strong increase in MRT and bus ridership.
The MRT sub-sector had an overall CSISG score of 74.2 points (on a 0 to 100 scale), while Public Buses scored 74.5 points. Both performances were virtually unchanged compared to the previous year. The P2P sub-sector scored 73.4 points, a small year-on-year increase of 0.4%; the change was not statistically significant.
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