The Institute of Service Excellence (ISE) at Singapore Management University (SMU) released the 2021 third quarter (Q3) Customer Satisfaction Index of Singapore (CSISG) results for the Food & Beverage and Tourism sectors on 30 Nov 2021.
In the latest results, the Food & Beverage sector scored 72.7 points in Customer Satisfaction (on a 0 to 100 scale). The sector was made up of brands and companies from the Restaurants, Fast Food, and Cafés & Coffee Houses sub-sectors. The Tourism sector scored 75.4 points, derived from survey responses for Singapore’s tourist attractions; because of the Covid-19 pandemic, there were no tourists surveyed and only local visitors were interviewed. Both performances were statistically on par with satisfaction levels from the previous year.
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