Between 2013 and 2014, customer satisfaction for the Transport and Logistics sector fell a significant 0.59-points (-0.8%) to 72.1-points (on a 0 to 100 scale), while the Public Education sector’s score remained largely unchanged from last year, edging up 0.1-points (+0.1%) to 73.0-points. For Private Education, its 2014 score of 65.8-points is 6.43- points (-8.9%) lower than its 2013 performance, although it should be noted the CSISG 2014 study switched to an online survey methodology for this group of private education respondents, compared to the face-to-face surveys of previous years, possibly affecting its comparability.
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