SMU Student Medical Insurance
Insurance Provider: Income Insurance Limited
Insurance Agent: MYCG & Partners Pte. Ltd.
Policy Period: 1 July 2022 to 30 June 2025
Eligibility
Registered active students of Singapore Management University (SMU)
- Full-time local and international Undergraduate students
- Full-time and part-time local and international Postgraduate students
- Full-time Non-graduating students (e.g. International exchange and global summer programme students)
- Local NSMen who have matriculated as SMU students
- Other student groups included or excluded as defined by SMU
IMPORTANT: Cessation of the student insurance coverage is based on a student's graduation date*.
*The day the dean clears the graduation list is the official graduation date. Please note that the graduation date is NOT the same as commencement date.
NOTE:
- Students of the Singapore Universities Student Exchange Programme (SUSEP) will be covered under their home university.
- Students of the SMU-SUTD Dual Degree Programme will be covered under SUTD.
- Local refers to Singaporeans or Singapore Permanent Residents.
- All full time SMU matriculated undergraduates, postgraduates and non-graduating students will need to subscribe to the university medical and travel insurance schemes. These are compulsory schemes with no opt-out option. Paid premiums are non-refundable.
SMU Student Insurance Coverage
For Covid-19 FAQs, please click HERE.
All eligible students are covered under the following plans:
| Insurance Plan | Coverage Details |
|---|---|
| Group Outpatient Primary Care (GP) | Covers treatment by a General Practitioner (GP) for illness or injury, including consultation, prescribed standard medicine and basic x-ray and lab tests. |
| Group Outpatient Specialist Care (SP) | Covers treatment by a Specialist for illness or injury, including physiotherapy and outpatient mental health treatment. |
| Group Hospital & Surgical Insurance (GHS) | The insurance covers reasonable expenses incurred for medically necessary hospitalisation and/or surgery treatment of illness or injury in a Singapore Government Restructured Hospital subject to the policy limits, terms and conditions. |
| Group Personal Accident Insurance (GPA) | Pays upon death, permanent disablement and reasonable and necessary medical expenses for treatment of injury caused solely by an accident and not arising from sickness or pre-existing medical conditions, subject to the policy limits, terms and conditions. |
GroupCare@Income Mobile App & Portal
- Access the app by downloading the 'GroupCare@Income' app from the Apple App Store or Google Play Store using your mobile phone or;
- Log in via the 'GroupCare@Income' portal
- For more information and user guide, please refer to www.mycg.com.sg/smu.
*First time users are required to complete the user registration before proceeding to use the app or portal.
Features include:
- View patient medical e-card (for cashless visit at panel GP clinics)
- View list of panel GP clinics
- Submit claims
- Track claims status
- Apply for Letter of Guarantee (for hospitalisation)
- Chat with “Ask Joey”
Claims
- Important
- Claims must be submitted within 30 days of treatment date. Late claims may not be processed.
- The original invoices and receipts should be kept for one (1) year and provided upon request to the insurer.
- All claims should be submitted via the GroupCare@Income Mobile App or Portal (www.groupcareincome.com.sg).
- The student’s Singapore bank account details must be entered in the app/portal when submitting a claim. The details required include account number, bank code and branch code. Please do not provide bank details belonging to another party.
- Exception is made for certain groups of students who may not have a bank account in Singapore (e.g. short-term exchange students). An uncrossed cheque will be issued for the student to encash at a Singapore bank.
- For a checklist of the documents required, App User Guide and further details, please refer to www.mycg.com.sg/smu.
Contact
Let’s Chat
Click on “Ask Joey” in the app & portal
Contact MYCG
MYCG & Partners Pte Ltd
Representing Income Insurance Limited
Web : www.mycg.com.sg/smu
Email : smu@mycg.com.sg
Phone : 8118 6924 (office)
9762 2062 (Loh May Yee)
9336 0159 (24hr medical emergency hotline)
Address : 6A Shenton Way
#04-01 OUE Downtown Gallery
Singapore 068815